Table of Contents
1. Scope of application and contract partner
All our deliveries shall be exclusively governed by the following terms and conditions. Any other terms and conditions shall not be binding upon us unless we have explicitly recognized them.
Your contract partner shall be Neveta Náutica S.L. (address at the end of these terms and conditions).
2. Delivery territory and customer group
Orders and deliveries are basically possible world-wide. Please note our table of shipping costs (menu item: Information)
3. Conclusion of contract
Contracts in our Internet shop can only be concluded in the language used by the shop.
You shall be deemed to have made a binding offer when you have gone through the online order process, entered the date required therein, and clicked on the button "Submit Order" in the last step. After you have sent us your order we shall send you an e-mail message confirming receipt of your order and its details (confirmation of receipt). Such confirmation of receipt shall not be deemed an acceptance of your offer, but is only intended to inform you that we have received your order. No later than by the delivery of the goods shall you receive all customer information from us, which you should print for your documentation. The purchase contract shall only be concluded by shipment of the goods or by sending a second e-mail to confirm the order.
4. Goods range on offer and orders
Please note that certain offers in our online shop may be available for a limited time only. For details please refer to the according product description.
You can order from our shop by doing the following:
5. Saving the contract text
We save the contract text, and immediately after completion of the order process you can request it from us. You can print the order data immediately after submitting. For that purpose you can use either the following page "Your Order" or the e-mail "Order Confirmation".
6. Prices and limited special offers
All prices are end-user prices including statutory value-added tax (21%). Shipping costs shall be added. The price on the order date shall be applicable.
7. Delivery period and shipping costs
We shall deliver with the proviso that we shall receive our supplier's correct delivery in time and shall not be responsible for non-availability. Unless agreed otherwise or stated otherwise in the article description we shall deliver within one week from receipt of your order ? provided the item is on stock. Any statements on the delivery period are non-binding unless we have made a binding commitment to a delivery date.
If we are not in a position to deliver within the regular delivery period we shall inform you by e-mail or by phone.
Note for customers outside the EU: Please note that shipment may lead to customs claims. For details check our menu item Shipping Costs or talk to us.
In addition to statutory warranty the warranty provisions enclosed with the according item shall be applicable.
Should the items delivered to you have obvious material or production faults or transport damage please report such faults immediately to the freight forwarder delivering the item, and to us. Compliance with the above provision shall not affect your statutory rights as far as you have ordered the items as a consumer for private use.
In order to protect ourselves against any credit risk we reserve the right, depending on customers' financial standing, to only perform the delivery ordered by you on the basis of cash on delivery / immediate payment. In such case you can accept this mode or withdraw your offer.
We offer the following payment options:
10. Order cancellation
Right to cancel orders
You are entitled to cancel your contract declaration without giving reasons within 8 days in text form (e. g. letter, fax, e-mail) or – if the item has already been delivered before expiry of that period – by returning the item. The period begins upon arrival of the goods in the recipient's place (in the event of recurring deliveries of identical goods no earlier than upon arrival of the first delivery part) and not before we have fulfilled our obligation to provide information acc. to Article 246 § 2 in combination with § 1 para. 1 and 2 EGBGB (Swiss Civil Code) as well as our obligations acc. to § 312e para. 1 sentence 1 BGB (Civil Code) in combination with Article 246 § 3 EGBGB. To meet the cancellation deadline it is sufficient that the cancellation notice or the item be sent/shipped in time.
Address your cancellation notice to: Neveta Náutica S.L. Poligono 9, Apt. 51, 07680 Porto Cristo (Mallorca)
Effects of cancellation
In the event of an effective cancellation both parties shall return what they have received and return any benefit already enjoyed (e. g. interest) if applicable. If you cannot return in part or total what you have received, or can only return it in deteriorated condition, you shall be obliged to compensate the according damage if applicable. When goods are delivered this shall not apply if the deterioration of the goods is exclusively due to you checking the goods – as you could have done in a physical shop. Otherwise you can avoid the obligation to compensate loss caused by the deterioration of an item through its intended use if you do not put the item to use as if it were your property and if you refrain from anything that adversely affects the value of the item. Items sent by parcel shall be returned at your risk. You shall bear the costs of the return delivery.
Any obligation to return payments shall be met within 30 days. This period shall begin for you when you send your cancellation notice or the item, it shall begin for us upon its receipt.
Exemptions from the cancellation right
The cancellation right shall not apply, e. g. to contracts on the delivery of items manufactured to customer specifications or clearly tailored to the customer's personal requirements, or to items that are not suited for return delivery due to their properties.
End of the cancellation clause
11. Notes for the smooth handling of returns
You wish to return a product bought from us? Kindly send us a copy of the invoice including the following data: Reason of the return, your desired procedure, and your bank connection for any potential refund of payment. That can speed up the handling process considerably.
Please return the item complete, with the original packaging, to us. Use of the original packaging is an essential condition of your right to return, and it simplifies and secures the handling process.
12. Place of jurisdiction
For a sale between two merchants the agreed place of jurisdiction shall be the business seat of the seller. In business with end-users within the European Union the legislation in the end-user's place of the residence can also be applicable, if this is a mandatory provision of consumer law. For private end-users without a place of residence within the European Union our business seat shall be the place of jurisdiction.
phone. +34 971 82 24 26
Business hours Monday through Friday, 8:30 - 13:00 h
Managing director representing the company:
Palma de Mallorca
Register number: PM 21.253
VAT ID no.
acc. to § 27 a VAT Act:
Spain: ES B 07651474
14. Data protection
Storage / use of your data
We shall ask for, save and use your data exclusively for handling your order, unless you wish to receive further services. For that purpose we shall obtain your approval where appropriate. Our data protection practice is in line with the Federal Data Protection Act (BDSG) and with the Teleservice Data Protection Act (TDDSG).
In order to handle and deliver your order we shall hand on your data exclusively to the delivery service company commissioned by us.
We offer you additional services. For such services we shall need your approval. Should you no longer wish to use any of our services in future you can inform us at any time. We shall then delete your data immediately.
Create an customer account
so you do not need to enter your name and address again for your next order. When you visit our shop the next time simply enter your user name and password at the beginning of the order process. Then your name and address are automatically loaded into the order form.
Subscribe to the newsletters
If you subscribe to the newsletter we shall send you regular information on innovations and offers by e-mail. You can easily cancel your subscription using an option directly in the newsletter or by a brief phone call.
Upon request we shall give you information on the data saved with regard to yourself or your pseudonym free of charge. If you wish so, please send an according message to firstname.lastname@example.org. We are also obliged to correct, block or delete any data saved with regard to you if you request it.